To create an account on Bundlex, simply follow these steps:
Unfortunately no. One of the requirements to register and make purchases on Bundlex is that you have a VAT number. For Member States of the European Union, a VAT number which is also VIES validated is recommended for purchases. Otherwise, at checkout you will be charged 22% Italian VAT. You can check if your VAT number is VIES validated and if not, how to proceed, by using the following link.
In certain instances, the applications must first be verified by our team to ensure that they meet the criteria. Until your account has been approved, you will not be able to browse the website, and our catalogue will not be visible. Once your account is validated, you will receive an onboarding email from our Customer Care Team.
In "My Account", you will find the following information
Your Business information:
This includes all the information you provided us in the registration. It is mandatory to include:
Your password:
If needed, you can reset it. Simply use the following link.
GDPR settings:
This is where you can set GDPR preferences and opt-out of targeted ads.
Billing & Delivery addresses:
This is where you can update your billing address and delivery address, as well as any additional information that will be displayed on your invoices.
Your orders and respective invoices:
You will be able to view and manage your current orders and order history.
"All Your Orders" contains all the information related to your current and previous orders. Next to each order number, you will see two links; details and Invoices. By clicking on them, you will be respectively able to track your order's status and download the invoices you have paid.
Login to your account and go to "Account Settings", enter the new information, and click "Submit" to save the changes.
If you need to change your VAT number, in addition to changing it in your "Account Settings", we kindly ask you to send us an email at support@bundlex.com or send us a message via WhatsApp at +356 7988 8213 so that we can check it and change it also in our system.
Please note that not all information is modifiable in "Account Settings". For any queries, please contact our Customer Care team.
If you forgot your password, just click on "Forgot your password?" on the login screen.
Enter your email address, and follow the steps sent to you via the confirmation email.
Please remember that the password needs to respect the following criteria:
One of each of the following 4 types of characters:
Please get in touch with us by using our WhatsApp line at +356 7988 8213 or send us an email at support@bundlex.com.
Yes, all the products sold on Bundlex are 100% certified original. They are all purchased directly from the Brands, licensees or official distributors, and we personally verify the authenticity and origin of each product you will see on the website.
The discounted retail price shown in the catalog is the official European retail price provided by the supplier. We provide this figure as a reference for resale pricing to end customers.
While all the products sold on Bundlex are 100% certified original, they are sometimes purchased from licensees or official distributors: for this reason we cannot provide Authorization Letters
For extra-EU countries, any applicable local taxes or import duties are not included and will be charged to the receiver.
We update our stock regularly so that we can give our customers access to off-price garments that are in line with the latest fashion trends for women, men and kids.
If you want to be informed about new styles, brands and offers, make sure that you update your newsletter preferences via your "Account Settings".
To respect some Brands' requirements, Bundlex's stock is divided by markets. Brands and their respective products are only visible and purchasable in the markets where we received sale consent. Based on your delivery country, you will be associated with one of the 8 markets of Bundlex, and you will see only the brands for which we have distribution agreements for your destination.
Please get in touch with us by using our WhatsApp line at +356 7988 8213 or send us an email at support@bundlex.com, so that we create a shopping experience tailored to you.
For your first purchase, the minimum order value is set at 250€. From the second order, the minimum order value is set at 500€ .
We currently offer three delivery options:
We offer three payment methods:
Please notice that we accept the following credit cards: Visa, Mastercard, Maestro, Diners - Discover, Klarna*, Bancontact, American Express®, Payconiq*, Cartes Bancaires*, Samsung Pay, Alipay, PayPal, Apple Pay, Google Pay, MB Way*, Ref MB*
To place an order on Bundlex:
To complete the order on Bundlex:
Once your payment has been received, you will receive a confirmation email informing you that your order has been sent for preparation.
If you’re a EU VAT-registered retailer with a VAT number which is not VIES validated, and you have entered a delivery address that is located within the European Union, 22% Italian VAT will be charged at checkout. Use this link to discover how to validate your VAT number for cross-border transactions in the EU. It is fast and free, and you won't have to pay additional VAT.
We currently offer three delivery options:
We currently ship to countries within the European Union, and for extra-EU countries, we provide shipping quotations upon requests.
The shipping costs will depend on:
Yes, but only as long as the new address is in a country included in the Market that your account is associated with (these addresses will appear to you in the drop-down menu). Please also note that these information can be modified at checkout (at the "Billing & Delivery" stage) or from your "Account".
Deliveries times will vary depending on the destination country and the type of service selected. With standard delivery taking up to 10 working days.
Yes, they do. For all EU countries, we provide with all-in shipping costs.
For extra-EU countries, any applicable local taxes or import duties are not included and will be charged to the receiver.
We will provide you with:
Please note that any applicable local taxes or import duties are not included and will be charged to the receiver.
In this case, we kindly ask you to choose either "Ask for a quotation", so that we can get back to you with our best shipping offer, or "Local Pickup" and organize the delivery yourself.
Please send an email or a message via WhatsApp to our Customer Care Team, and we will get back to you shortly with the tracking reference, if available. Please know that the tracking reference cannot be provided for groupage deliveries.
Once you choose "Collect your order in our Warehouse, " you can organize the delivery by yourself. As soon as your order is prepared and ready for collection, we will send you the warehouse address, pickup instructions, and loading details related to your order.
At Bundlex, we make sure to have your order ready for shipping within 48-72 hours.
The return shipping costs are at the buyer's expense. Bundlex is responsible for the return only in case of faulty or incorrect products.
The customer can make a return request within 10 days of delivery of the goods.
In order to do so, you have to submit a ticket to our Customer Care Team following the below steps:
Please note: the products must be returned intact and in their original packaging.
If you want to return a product, Bundlex provides a refund in the form of a credit. The credit will be visible from "Your Account" and will be automatically applied to your next purchase. If you require a refund instead of a credit, you can obtain this by contacting our customer service team.
If you receive a faulty product or incorrect product that you have not ordered:
You will receive instructions from our customer service team on how to proceed with your request.